Frequently Asked Questions
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, Express takes 2-3 business days, and Overnight is delivered the next business day. Processing time is 1-2 business days before your order ships.
Q: What is your return policy?
A: We offer a 30-day return guarantee on all products in original condition. Simply contact us to initiate a return. Original shipping costs are non-refundable, but we cover return shipping.
Q: Do you offer international shipping?
A: Yes, we ship to Canada, select European countries, Australia, and New Zealand. International orders may incur additional customs fees.
Q: How can I track my order?
A: You will receive a tracking number via email once your order ships. Use this number to track your package on the carrier website (USPS, UPS, or FedEx).
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal through our secure Stripe payment processor.
Q: Is my payment information secure?
A: Yes. We use Stripe for payment processing, which is PCI-DSS compliant. We never store credit card information on our servers.
Q: Can I cancel my order?
A: If your order hasn't shipped yet, we can usually cancel it. Please contact us immediately with your order number.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page and enter your email. You'll receive a link to reset your password within minutes.
Q: Can I modify my order after placing it?
A: Orders can be modified within the first 2 hours. After that, please contact us and we'll do our best to help.
Q: What if I receive a damaged item?
A: Contact us immediately with photos of the damage and your order number. We will send a replacement or issue a full refund within 48 hours.